Privacy policy
How your details are used when you contact HC Independent Travel.
Who is responsible for your information?
HC INDEPENDENT TRAVEL LTD, owned by Hayley Collier, is responsible for personal information it receives through holiday enquiries. Registered address: 22 Beech Road, Golborne, Warrington, England, WA3 3DE. For privacy enquiries, call or WhatsApp +44 7305 656983.
What we collect and why
The enquiry form asks for your name, email address, optional telephone number, holiday destination, preferred dates, traveller count, approximate budget and preferences. This information helps Hayley respond to your request and research appropriate travel options. Please do not include passport details, payment information or sensitive personal information.
How enquiries are sent
Completing the form prepares a message in your browser. The website does not store the completed form in a customer database. When you choose to continue to WhatsApp, your enquiry is included in a WhatsApp link and handled by WhatsApp under its own privacy terms. You must send the message in WhatsApp for Hayley to receive it. You can instead call Hayley if you prefer.
Use and sharing of information
Details received by the business are used to respond to your enquiry and assist with requested travel planning. This may be necessary to take steps at your request before a booking. Your enquiry is not consent to marketing. Relevant information may need to be shared with a travel provider to progress an option you request; Hayley should explain this before proceeding. Providers handle bookings under their own privacy notices and terms.
Retention and your rights
The business should retain information only for as long as required to handle your enquiry, provide requested assistance or meet legal obligations. Its precise retention schedule must be confirmed before publication. You may ask to access, correct or delete your information, restrict or object to processing, or withdraw consent where consent is the legal basis. Contact Hayley using the number above. You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Website services
No advertising trackers or optional analytics are intentionally added to this website. Hosting services may process technical connection information to deliver and protect the website. Fonts are loaded from Google Fonts; your browser connects to that service to retrieve them. WhatsApp opens only when you choose its links.
Before publication
This notice must be reviewed by the business against its actual enquiry handling, suppliers, retention periods and hosting arrangements before the website is published.