Your questions, answered.
Helpful things to know before we start planning your next escape.
How do I start planning a holiday?
Complete the holiday enquiry form or contact Hayley by telephone or WhatsApp. Share your destination ideas, travel dates, number of travellers, approximate budget and preferences. It’s fine if you don’t yet have a destination in mind.
What happens after I make an enquiry?
Hayley will discuss what you’re looking for and research suitable options. Recommendations will reflect your preferences and the travel arrangements available. Your enquiry is not a confirmed booking.
Can you help if I don’t know where to go?
Yes. Tell Hayley what you enjoy, when you’d like to travel and your approximate budget. She can help you explore suitable destinations and accommodation options.
How are bookings completed?
Booking assistance is provided for suitable options through relevant travel providers or authorised booking platforms. The provider, price, availability and terms must be confirmed before you proceed. HC Independent Travel is not presented as an organiser of its own holiday packages.
Can I pay for my holiday on this website?
No. This website has no checkout and does not collect holiday deposits or balances. Before making a booking, ask Hayley to confirm who will receive any payment, the booking provider’s terms and the applicable cancellation conditions. The intended payment and commission arrangements are awaiting business confirmation.
Are the destinations shown guaranteed to be available?
No. Destination images and descriptions are there to inspire you, rather than advertise guaranteed products. All suitable travel options, prices and availability require confirmation.
Can I visit your registered address?
The address shown is the company’s registered address, not a walk-in travel agency. Please contact Hayley by telephone or WhatsApp.
Where will your next chapter take you?
Let’s turn your holiday ideas into something worth looking forward to.